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  • Solutions

    Guy Carpenter brings together the world's top (re)insurance specialists, industry-leading analytics and the financial strength of Marsh McLennan to offer you a vast network of expertise across a broad range of industries and capabilities.
    View all Solutions

    Capabilities

    • Strategic Advisory
      Our dedicated experts, cutting-edge tools and data insights lead your business to smarter solutions.
    • Reinsurance Broking
      We deliver insight into the global (re)insurance market to help you achieve your capital, growth and volatility goals.
    • Global Capital Solutions
      Find the latest integrated strategic advice and solutions from GC Securities, Global Risk Solutions and Capital & Advisory.

    Risks

    • Property
    • Casualty
    • Financial Lines
    • Cyber
    • Climate Change
    • All Risks

    Segments

    • Regional/Mutual
    • MGA/GC Access
    • Public Sector
    • Life
    • Global Clients
    • All Segments
  • Insights

    Find the latest insights from Guy Carpenter and Marsh McLennan experts—on the issues impacting your risk, capital and strategic goals.
    View all Insights

    New + Notable.

    • Renewals

      Renewal Resource Center

    • Report

      Outlook On AI-Driven Systemic Risks and Opportunities

    • GC Fo[RE]sight Podcast

      Public-Private Partnerships and the Mitigation of Coverage Gaps

    Hot Topics

    • Property
    • Casualty
    • Natural Catastrophe
    • Reinsurance Purchasing/Pricing
    • Cyber
    • About
    • Leadership
    • News and Events
    • Locations
    • Contact
    • History
    • Client Services
    • Global Disclosure Policy
    • 100 Years: Timeline
    • Guy Carpenter Careers
    • Our Culture
    • Our People
    • Current Open Positions

Company

Client Services

Guy Carpenter client service teams proficiently navigate the complexities of reinsurance coverage reporting, accounting and settlement in every specialty and every market in the world. They know how your business with us stands at any moment.

Join our Team

Work on a team who is passionate about supporting our clients and provides an opportunity for colleagues to grow and thrive. 

  • Team Manager - Client Support Services/Reinsurance (hybrid), Witham, UK
  • Senior Reinsurance Technician, Witham, UK
  • Department Manager - Reinsurance, Witham or London, UK
  • Reinsurance Technician,  Edina (MN), US

View more Careers

Faultless Performance From End to End

Expertise in critical disciplines helps make transactions virtually frictionless. We maintain client service teams that handle only facultative reinsurance. In addition, we have Global Claims Consultants who specialize in resolving difficult transactions: asbestos, environmental and other potentially contentious claims.

Over 700 professionals prepare everything, from slip preparation to technical processing of premiums and claims, and collection and settlement of fiduciary balances.

  • 700+ professionals and staff
  • Based: New York, London
  • Offices worldwide

Contact Us

  • Joe Puleo

    Head of Global Client Support Services (CSS)

    +1.201.994.6318

    Joseph.Puleo

    Andy Lampert

    Head of CSS North America

    +1.215.796.4437

    Andy.Lampert

  • Kevin Wilson

    Heads of CSS UK

    +44.1.376.39314

    Kevin.Wilson

    Jacob Hughes

    Head of CSS Asia Pacific

    +852.258.23595

    Jacob.Hughes

  • Gerardina Oteiza

    Head of CSS Latin America and Caribbean

    +52.55.9140.7036

    Gerardina.Oteiza

    Kamini Shahani

    Head of CSS Mumbai

    +91.82919.93769

    Kamini.Shahani

Client Services

  • GC Edge

  • Tracking and accounting

  • Claims processing

  • Proportional treaty administration

  • Settlement

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Guy Carpenter's passionate commitment to consistently superior services has proven to be a business advantage for our clients.
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Your Business Never Leaves Our Hands

We do not outsource the servicing of your reinsurance brokerage account. Every fiduciary transaction we receive is tracked and monitored against our Key Performance Targets from end to end. When you trust Guy Carpenter, you get Guy Carpenter: our people, our processes and our total commitment to client success.

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Fewer Inquiries, Faster Money

Our advanced technology platform accelerates loss reporting and claims processing. Questions are routinely answered before they become issues, so reinsurance dollars flow as they should. When issues arise, we make it our business to solve them as your advocate. Our collections approach is robust and assertive.

 

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Guy Carpenter Clients Expect Full Value at Settlement

In addition to tracking each claim and account, our database analyzes the payment performance of every reinsurer in the world. For clients operating across borders, we ensure multinational statutory compliance including the processing of all collateral requirements through our Letter of Credit system.

Powering Your Business With Insights

Segments

Offering you specialized expertise that focuses market knowledge, product innovation and analytics on your unique challenges—to provide you with an enduring competitive advantage.
View all Segments

Risks

Bringing together an unparalleled depth and breadth of capabilities and experience to turn your risks into profit and sustained growth.
View all Risks

Reinsurance Broking

Tailoring your solutions to effectively and efficiently match the right capital with your evolving risk profile.
View all Reinsurance Broking solutions
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Marsh McLennan is the leader in risk, strategy and people, helping clients navigate a dynamic environment through four global businesses.

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